Frames
- One year Un-conditional warranty on all frames is provided from the date of purchase.
- Warranty does not cover colour fading or peel off on frames.
- In case of replacement of frame, same frame shall be replaced based on availability. On non-availability of the frame, an alternative frame that can fit the existing lenses shall be provided which is of the same value
- Minimum of 7 business days is required for replacement.
Lenses
- One year un-conditional warranty on Lenses is provided for manufacturing defects from the date of purchase.
- Warranty does not cover accidental damage, scratches, damage caused by negligence, tampering, normal wear and tear
- In case of any coating peel off within 1 year, a re-coat will be made at no additional cost for lenses that are covered under warranty period only.
- For any adaptation/power issues on lenses should be reported by the customer within 15 days from the date of purchase.
- Orders placed with customers own frame or any other product of customer will be undertaken at customers own risk and the company shall not be responsible for replacement of frame or any other product or refund.
- Minimum of 7 business days is required for replacement from the time of receiving the product at the lab.
- ERClens’s Liability is limited to dispensing the Spectacle Lens / Prescription Sunglasses strictly as per the Prescription given (Outside Prescription / ERClens’s Optometrist)
- The Spectacle Lenses will be processed as per the prescription specified in the order placed by the Customer.
- The thickness of lenses shall vary vastly based on prescription and Lens type selected by the customer.
- Any breakage or loss of customer own frame or customer own lens during fitting is at customers own risk. ERClens shall NOT be liable for loss of these frames or lens.
Sunglasses
All Sunglasses carry an unconditional warranty of one year from the date of purchase. Scratches on sunglasses are not covered under warranty.
Order Cancellation
- Order once placed, cannot be cancelled | In case of dispute, the refund will be made to customer in form of ERClens Credit note and not in form of cash, virtual money or bank transfers.
- Orders placed should be collected within 60 days from the day of order placement and in case of failure to collect the order, the order shall be auto-cancelled and advance payment will not be refunded.
- All product prices includes prices of accessories, packaging accessories and packing material.
