Terms & Conditions

1. Services Offered

ERC provides:

• Eye consultations and diagnostic services
• Cataract and other eye-related surgeries
• Optical products (spectacles, lenses, frames)
• Outreach eye camps and screening programs
• Appointment booking via website, call center, or third-party platforms

2. Medical Disclaimer

• Medical advice, diagnosis, and treatment are provided by qualified professionals
• Outcomes of treatments and surgeries may vary from patient to patient
• ERC does not guarantee specific medical results

3. Appointments & Bookings

• Appointments are subject to availability
• ERC reserves the right to reschedule or cancel appointments due to operational or medical reasons
• Patients are responsible for providing accurate contact details

4. Pricing & Payments

• Consultation fees (e.g., ₹49) and other charges are subject to change
• All payments must be made through authorized channels
• Additional costs (medications, diagnostics, lenses) may apply

5. Patient Responsibilities

By using ERC services, you agree to:

• Provide accurate and complete medical history
• Follow doctor instructions and treatment plans
• Maintain respectful behavior with staff and other patients
• Not misuse services or provide false information

6. Optical Products

• Product specifications and availability may vary
• Prescription accuracy depends on the information provided during testing
• Returns, refunds, and warranty are governed by separate policies

7. Outreach Camps

• Camp services are preliminary screenings and may require hospital follow-up
• ERC is not responsible for delays or limitations due to camp conditions
• Final diagnosis and treatment decisions are made at the hospital

8. Communication Consent

By engaging with ERC, you agree to receive:

• Calls, SMS, and WhatsApp messages for appointments, follow-ups, and service updates
• Promotional communication (you may opt out anytime)

9. Limitation of Liability

• ERC is not liable for:
  1. Delays due to unforeseen circumstances
  2. Patient non-compliance with medical advice
  3. Indirect or incidental damages
• Liability is limited to the extent permitted by law

10. Data Privacy

• Your personal and medical data is handled as per our Privacy Policy
• By using our services, you consent to data collection and usage

11. Intellectual Property

• All website content, branding, and materials belong to ERC
• Unauthorized use, reproduction, or distribution is prohibited

12. Third-Party Services

• ERC may use third-party platforms (payment gateways, messaging tools)
• We are not responsible for their independent policies or failures

13. Suspension of Services

ERC reserves the right to:

• Refuse or discontinue services in case of misuse, fraud, or inappropriate behavior

14. Changes to Terms

• ERC may update these Terms at any time
• Continued use of services implies acceptance of updated Terms

15. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts.